You have 14 days from your purchase date to submit a return through our online returns portal. Orders are eligible to return for exchange, store credit, or refund.
If you return your order for store credit or exchange, we cover return shipping costs. If you are returning your order for refund there is a $10 fee to cover return shipping.
Refunds are issued to your original payment method. If your purchase was made with a gift card the funds will be returned to the same gift card number, no exceptions.
Returned items must have original tags and be in new sellable condition. Any products that are returned with signs of wear or damage are subject to a 20% cleaning fee, which will be deducted from the total refund amount. Examples of damage include excessive pilling, pet hair, deodorant or other staining.
If your return total is over $1,000 you will be charged a 7% restocking fee.
Discounted items are eligible to be returned for store credit only. )
Deep discounted (40% off or greater) and Mystery Sale items are FINAL SALE.
Damaged items are FINAL SALE.
Returns are processed within 1-4 business days from their delivery date back to our warehouse. Please allow the full 4-day processing window before contacting us regarding your refund or store credit.