• CALIFORNIA MADE FROM START TO FINISH

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faqs

Scroll through for answers to some of our most commonly asked questions.

Thank you so much for shopping with us this season, we appreciate you!Here is some useful information to consider when making your gift purchases at Nooworks.Our return window will be extended for online and in store gift purchases. Any purchases made on or after November 25, 2022 can be processed through our online returns portal for refund, store credit, or exchange until January 7, 2023. Please keep track of your order number and shipment zip code (sent in the order confirmation email or located on the packing slip that is included with your order’s shipment). This information isrequiredfor you or the gift recipient to process a return through our online returns portal. https://return.nooworks.com/#/ In Store purchase are subject to the same extended return window- in store purchases made on or after 11/25 may be returnedonlyfor store creditor exchange through 1/7/23 (in-store purchases may not be returned for refund). You will need your order number to process an in store return as well.Thanks again for shopping with Nooworks and for shopping small this holiday season! xoxo, Nooworks  


You have 14 days from your purchase date to submit a return through our online returns portal. Orders are eligible to return for exchange, store credit, or refund. 

If you return your order for store credit or exchange, we cover return shipping costs. If you are returning your order for refund there is a $10 fee to cover return shipping.

Refunds are issued to your original payment method. If your purchase was made with a gift card the funds will be returned to the same gift card number, no exceptions. 

Returned items must have original tags and be in new sellable condition. Any products that are returned with signs of wear or damage are subject to a 20% cleaning fee, which will be deducted from the total refund amount. Examples of damage include excessive pilling, pet hair, deodorant or other staining. 

If your return total is over $1,000 you will be charged a 7% restocking fee.

Discounted items are eligible to be returned for store credit only. )

Deep discounted (40% off or greater) and Mystery Sale items are FINAL SALE.

Damaged items are FINAL SALE.

Returns are processed within 1-4 business days from their delivery date back to our warehouse. Please allow the full 4-day processing window before contacting us regarding your refund or store credit. 


We allow one exchange per sale, so once an exchange order has been placed that exchange item is only eligible to be returned for store credit or refund. When processing a return for an exchange order make sure to enter the entire exchange order number, your order number should read “EXCHANGE-XXXXX-1

We offer two methods of exchanging your order. If you submit a return for an Instant Exchange your exchange order will be processed immediately, guaranteeing you will receive the item you’re exchanging for. An Instant Exchange requires a temporary hold placed on your credit card. This hold is automatically released as soon as your return parcel is scanned by USPS en route back to us. You have 14 days from the date you process your instant exchange to drop your return package off with USPS. If your return package has not been scanned by USPS after 14 days you will be charged for the exchange item that has already shipped out. We strongly recommend getting a receipt from USPS when dropping off your return package. 

You can also submit your return for a Non-Instant Exchange which means your exchange order will go through once your return package has arrived back to us and been processed. This leaves the possibility that the item you selected for exchange might sell out before your return is processed and your exchange order is created.


Any international return can be submitted through the returns portal for refund or store credit only. Nooworks does not provide international return labels. Once you submit your return through the return portal you will receive instructions on how to ship your return item back to us. Once we receive your return package we will process your return and issue your refund or credit. 


We are happy to process any online purchases for return in store! Our 14 day return window still applies, just make sure you have your order number in hand and our friendly store associates will get you all taken care of.


You have 14 days from the date of purchase to return your item in store.
Returns for in-store purchases will be processed for store credit only.


email returns@nooworks.com


We process and ship orders Monday- Friday, we do not ship on weekends. Orders typically ship out within 1-3 business days from your order date, you will receive shipment confirmation with tracking information when your order is fulfilled by our team.


We have two shipping options:

USPS Priority mail - $9

2-5 business days 

UPS Ground - cost calculated at checkout

5-7 business days 

** While UPS ground shipping is usually more expensive, selecting UPS does not mean you are selecting expedited shipping. We have this option for addresses that may have difficulties with USPS deliveries, we have found USPS 2-day Priority to be the fastest shipping method.

Once the package has left our hands, we are not responsible for any delays within the USPS system and cannot guarantee shipping times.


Unfortunately, we are unable to combine multiple orders as our packages are often shipping from multiple locations and our team is working hard to get as many orders out the door as we can everyday and orders.


If you have multiple items in your order, there is a chance your items are shipping from multiple locations in which case shipping is charged per location.


Please double check your shipping address before placing your order. Once you receive your shipment confirmation email it is too late for us to update any order details. If you have not received shipment confirmation and need to update your shipping address email orders@nooworks.comand we can hopefully get to it before it ships, however once an order is placed we cannot guarantee any adjustments to your order.


We send you tracking information in your order confirmation email, please reference your tracking for delivery updates. Once the package has left our hands, Nooworks only has access to the same tracking information that you do.


We now offer shipping insurance through Route. This is automatically added to your cart and cost is determined by your order total. You can remove shipping insurance from your order by removing it from your cart, however, by doing so you are assuming full liability for lost or stolen packages. If you select to not insure your package Nooworks is not responsible for missing mail.


We offer We shipping insurance through Route, we highly recommend adding this option on to your order. The option to purchase shipping insurance is available at checkout. If you have purchased Route shipping insurance then your purchase is fully insured. If you feel that your package is lost in transit (your tracking has not updated in over a week) or has been marked as delivered but is missing, contact Route straight away to have your purchase replaced or refunded. 

Route Contact Info:

https://claims.route.com/

If you did not purchase Route Insurance we are not liable for any lost or missing packages and are not able to replace or refund uninsured purchases. 


There are real humans quality checking, packing and shipping you orders, and sometimes mistakes do happen! But please don’t worry, we will get you taken care of asap! Just email info@nooworks.com to explain the issue and we will get your order sorted out right away!


Nooworks is a limited run, small production business, which means our products do sell out. Don’t worry, if something you love is sold out in your size there is always a chance it will come back in from a return or be restocked. Sign up for restock notifications under the “Notify Me” button on the product page so you’ll be the first to know if your item is restocked!


There is an individual size chart for each style on each product page. We suggest comparing your personal measurements or the measurements of a well fitting garment in your closet to the size chart to see which size you fall under. Please note that the size chart measurements are taken flat off the body so do not account for stretch. 

There are also fit videos under the fit section as well as a selfie fit guide to see different bodies in each garment.


In an effort to eliminate as much clothing waste as possible, we have partnered with a third-party resell company called Treat. Through them we provide a forum for Nooworks customers to buy and sell their gently used Nooworks items. When you sell a Nooworks product on Treat (called Full Circle on our website) you are issued a Nooworks gift card code so you can shop for something new on our site! It has become a thriving community and it is very easy to buy and sell your Nooworks products on Full Circle. *This is currently only available in the USA.

Visit https://nooworks.treet.co/ for more info!