Shipping
Will you ship to me? Yes, we will! We ship all over the world and charge a simple flat rate based on your country.
In the US we ship USPS priority mail and charge a flat rate of $9
For packages to Canada $22
To the UK $25
To Australia $45 ** We are currently shipping to Australia via DHL or UPS while USPS remains suspended
And the rest of the world $30
**if your shipping is more than the listed price it's because it is shipping from multiple locations
Where is my package? We use USPS and you will receive a tracking email with every purchase once your order has been sent out. Please give us 3-5 business days to process your order before shipping.
If your package says delivered and you say that it was not. We cannot refund or send a new order if your tracking says your package was delivered. But we can certainly try to help you solve any mysteries! We recommend going by your local USPS office to inquire about your package, and/or opening up a claim with USPS.
If I enter the incorrect address at checkout? If you catch this in time before we send your package, then we can amend at no cost to you. If it has already shipped out, further action on your order will be put "on hold" until your original package is returned to us. Initial shipping will not be refunded, and we will issue an additional shipping invoice to you to reship your order to the correct address.
International packages will not show information once it has passed through your country's customs. International delivery can take anywhere from 5 days to 4 weeks to be delivered. If it has been longer than 10 days your package is likely stuck in customs. It will get to you. Lost packages do happen and we recommend that you purchase the 6-10 business day shipping option for a better chance of delivery. We cannot call to see what is wrong or where it is at, once it has left the border as USPS does not have any information once it leaves the USA. Only you can call your local mail delivery service for any information.
We are not responsible for custom fees. We use USPS, which gives you a 50/50 chance that customs may not charge you. But, it is possible you will be required to pay custom fees on your package. We will not refund or reimburse any custom fees charged.