Online orders can be returned for store credit, exchange, or refund within 14 days of delivery date and should be processed through our online returns portal.
If you are returning your order for store credit or exchange, we cover return shipping costs. If you are returning your order for refund, a $10 restocking fee will be deducted from your refund total.
Refunds are issued to your original payment method. If your purchase was made with a gift card the funds will be returned to the original gift card number, no exceptions.
Returned items must have original tags and be in new sellable condition. Any products that are returned with signs of wear or damage are subject to a 20% cleaning fee, which will be deducted from the refund total. Examples of damage include excessive pilling, pet hair, deodorant or other staining. Items found to be in unsellable condition are not eligible for return and will be returned to sender.
Return totals that exceed $1,000 are subject to a 7% restocking fee, which will be deducted from the refund total. Discounted items are eligible to be returned for store credit only. Deeply discounted (40% off or greater) and Mystery Sale items are FINAL SALE.
Returns are processed within 1-3 business days from their delivery date back to our warehouse. You will be emailed a return confirmation once your return has been processed.