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RETURNS AND EXCHANGES

Scroll through for answers to some of our most commonly asked questions. Or just click HERE to start your return.

Welcome to our super simple return portal where you can complete returns and exchanges HERE


You have 14 days from your purchase date to submit a return through our online returns portal. Orders are eligible to return for exchange, store credit, or refund. 

If you return your order for store credit or exchange, we cover return shipping costs. If you are returning your order for refund there is a $10 restocking fee.

Refunds are issued to your original payment method. If your purchase was made with a gift card the funds will be returned to the same gift card number, no exceptions. 

Returned items must have original tags and be in new sellable condition. Any products that are returned with signs of wear or damage are subject to a 20% cleaning fee, which will be deducted from the total refund amount. Examples of damage include excessive pilling, pet hair, deodorant or other staining. 

If your return total is over $1,000 you will be charged a 7% restocking fee.

Discounted items are eligible to be returned for store credit only. )

Deep discounted and Mystery Sale items are FINAL SALE.

Returns are processed within 1-4 business days from their delivery date back to our warehouse. Please allow the full 4-day processing window before contacting us regarding your refund or store credit. 


We allow one exchange per sale, so once an exchange order has been placed that exchange item is only eligible to be returned for store credit or refund. When processing a return for an exchange order make sure to enter the entire exchange order number, your order number should read “EXCHANGE-XXXXX-1

We offer two methods of exchanging your order. If you submit a return for an Instant Exchange your exchange order will be processed immediately, guaranteeing you will receive the item you’re exchanging for. An Instant Exchange requires a temporary hold placed on your credit card. This hold is automatically released as soon as your return parcel is scanned by USPS en route back to us. You have 14 days from the date you process your instant exchange to drop your return package off with USPS. If your return package has not been scanned by USPS after 14 days you will be charged for the exchange item that has already shipped out. We strongly recommend getting a receipt from USPS when dropping off your return package. 

You can also submit your return for a Non-Instant Exchange which means your exchange order will go through once your return package has arrived back to us and been processed. This leaves the possibility that the item you selected for exchange might sell out before your return is processed and your exchange order is created.


Any international return can be submitted through the returns portal for refund or store credit only. Nooworks does not provide international return labels. Once you submit your return through the return portal you will receive instructions on how to ship your return item back to us. Once we receive your return package we will process your return and issue your refund or credit. 


We are happy to process any online purchases for return in store! Our 14 day return window still applies, just make sure you have your order number in hand and our friendly store associates will get you all taken care of.


You have 14 days from the date of purchase to return your item in store.
Returns for in-store purchases will be processed for store credit only.


email returns@nooworks.com