Scroll through for answers to some of our most commonly asked questions. Or just click HERE to start your return.

Thank you so much for shopping with us this holiday season, we appreciate you!Here is some useful information to consider when making your gift purchases at Nooworks.Our return window will be extended for online and in store gift purchases. Any purchases made on or after November 25, 2023 can be processed through our online returns portal for refund, store credit, or exchange until January 7, 2023. Please keep track of your order number and shipment zip code (sent in the order confirmation email or located on the packing slip that is included with your order’s shipment). This information isrequiredfor you or the gift recipient to process a return through our online returns portal. https://return.nooworks.com/#/In Store gift purchases are subject to the same extended return window(11/25/23-1/7/24), but please keep in mind that in-store purchases may only be returned forstore creditorexchange. You will need your order number to process an in store return as well.Thanks again for shopping with Nooworks and for shopping small this holiday season!xx,Nooworks  

Welcome to our super simple return portal where you can complete returns and exchanges HERE

Online orders can be returned for store credit, exchange, or refund within 14 days of delivery date and should be processed through our online returns portal. 

If you are returning your order for store credit or exchange, we cover return shipping costs. If you are returning your order for refund, a $10 restocking fee will be deducted from your refund total.

Refunds are issued to your original payment method. If your purchase was made with a gift card the funds will be returned to the original gift card number, no exceptions. 

Returned items must have original tags and be in new sellable condition. Any products that are returned with signs of wear or damage are subject to a 20% cleaning fee, which will be deducted from the refund total. Examples of damage include excessive pilling, pet hair, deodorant or other staining. Items found to be in unsellable condition are not eligible for return and will be returned to sender.

Return totals that exceed $1,000 are subject to a 7% restocking fee, which will be deducted from the refund total. Discounted items are eligible to be returned for store credit only. Deeply discounted (40% off or greater) and Mystery Sale items are FINAL SALE.

Returns are processed within 1-3 business days from their delivery date back to our warehouse. You will be emailed a return confirmation once your return has been processed. 

We allow one exchange per sale, so once an exchange order has been placed that exchange item is only eligible to be returned for store credit or refund. When processing a return for an exchange order make sure to enter the entire exchange order number, your order number should read “EXCHANGE-XXXXX-1

We offer two methods of exchanging your order. If you submit a return for an Instant Exchange your exchange order will be processed immediately, guaranteeing you will receive the item you’re exchanging for. An Instant Exchange requires a temporary hold placed on your credit card. This hold is automatically released as soon as your return parcel is scanned by USPS en route back to us. You have 14 days from the date you process your instant exchange to drop your return package off with USPS. If your return package has not been scanned by USPS after 14 days you will be charged for the exchange item that has already shipped out. We strongly recommend getting a receipt from USPS when dropping off your return package. 

You can also submit your return for a Non-Instant Exchange which means your exchange order will go through once your return package has arrived back to us and been processed. This leaves the possibility that the item you selected for exchange might sell out before your return is processed and your exchange order is created.

Any international return can be submitted through the returns portal for refund or store credit only. Nooworks does not provide international return labels. Once you submit your return through the return portal you will receive instructions on how to ship your return item back to us. Once we receive your return package we will process your return and issue your refund or credit. 

We are happy to process any online purchases for return in store! Our 14 day return window still applies. Make sure you have your order number in hand and our friendly store associates will get you all taken care of.

You have 14 days from the date of purchase to return your item in store.
Returns for in-store purchases will be processed for store credit only.

email returns@nooworks.com